FAQ

FOR STARTERS

Just about everything that you need to navigate the site as well as your free user profile can be found in the drop down menu located on the top right hand corner of the screen once you log in.

DROP

QUESTIONS

ANSWERS

I Forgot My Password/How Can I Reset My Password.

To reset your password, simply click here to access the Password Reset page and there enter the email address that you used to sign up for the site. You will be emailed a link to generate a new password, which you can then use to log in.

Once you’ve logged in, select “Settings” from the drop down menu, where you can then update your password to one of your choosing

I Downloaded A Bunch Of Videos, But They Won’t Open. What Gives?

When you download videos from Tube8.com they are in either MP4 (from desktop) or 3GP (from mobile) format and need to be viewed on a player/device that supports these.

We suggest using a VLC media player. It’s a portable, free and open-source, cross-platform player and works with Windows, Mac & Linux.

Where Can I See My Favorites?

Your favorites are accessible from selecting the “Favorites” option in the drop down menu. For more info on how to best use our favorites feature, please click here.

How Do I Add Videos To My Favorites List?

You can add a video to your favorites by clicking on the “Favorite” button below the video.

FAV1

How Can I Remove Videos From My Favorites?

Clicking the “Favorite” button once the video has already been added to your favorites will serve to remove it.

FAV2

I Subscribed For A Premium Account. Where Is The Premium Content?

Click on the Premium HD tab on the site header, or simply click here.

How Can I Cancel My Account?

We’re sorry to hear you want to leave our community. We will, of course, honor your request. To permanently cancel your account, click on the Settings option in the Profile drop down menu and once you have been redirected to the settings page, scroll to the bottom to “Cancel Account”. Click the blue “Delete Tube8 Account” button to begin.

PLEASE NOTE: This is irreversible and all of your comments, favorites & profile customization will be permanently lost.

How Can I Cancel My Premium Membership?

To cancel your premium membership, please visit http://www.t8premiumsupport.com

What Are All Of These Badges On My Profile And How Can I Get More?

Great question! We recently revamped our free user profiles through the addition of an achievements system. To learn more about our badges, XP points and how to earn your own – please lick here.

How Can I Customize My Free User Profile?

We love it when site members pimp their profiles with custom avatars and background photos. For more on how to do this yourself, click here and  learn how to make the most out of some other awesome profile features.

What If None Of These Have Answered My Question?

Please drop us a line at support@tube8.com and we’ll happily help you out! Please be sure to include your username as well as the email address that you used to sign up when getting in touch.