VR FAQ

What is Virtual Reality (a.k.a VR)?

Virtual reality is a realistic 3D simulation of an environment that is computer generated. With the proper programs and equipment, you will be able to explore this artificial environment and interact with it.

Do I need a VR headset to watch the videos?

No, you do not need a headset to simply watch the videos but if you want to enjoy the full VR experience then we highly recommend that you have a VR headset.

Where can I get a VR headset?

You can buy any VR headset in stores or online. There are different types and models of VR headsets that are available.

Here are some links to help you explore and be able to find a VR headset so you can have the full VR experience.

The Google Cardboard which is the easiest and most affordable headset. It can be purchased online from Google or other sites such as amazon.com or ebay.com. This headset requires any smartphone.

The Samsung Gear VR can be bought in stores or on their online store. This headset requires a Samsung smartphone.

The Oculus Rift also can be found in stores or through their online store. This headset requires a PC.

How can I view VR videos on my PC?

If you do not have a headset to use for VR, you can still view VR videos.
When the video player is loaded, click and hold on the video with your cursor and move the cursor around. You will be moving the view with your mouse.

What phones are supported?

  • The Google Cardboard is compatible with most smartphones as long as your phone screen size is between 4 to 7 inches.
  • Samsung VR gear is compatible with Galaxy S7, S7 Edge, Note 5, S6 and S6 Edge (any new generation Samsung smartphones)
  • Oculus Rift does not need a smartphone to operate, you need a PC with Windows 7 SP1 or newer.

What is MilkVR?

MilkVR is an app that is compatible with newer Samsung phones for the use of the Samsung Gear VR headset. It allows you to browse, download and watch VR content on your Gear VR.

Mobile & Google Cardboard

How do I use my google cardboard headset on my android device?

  1. Open the Android Chrome browser and navigate to a VR video of your choice.
  2. Press the Cardboard icon in the bottom right of the video player.
  3. Put your phone in your Cardboard and enjoy!

Oculus Rift

How do I watch VR videos on my oculus rift?

  1. Download and install the free VR Player on your PC. You can download here.
  2. Navigate to any VR video and click the download VR video button under the video.
  3. Drag the downloaded video into the VR Player. Put on your headset and begin watching. If the video does not display properly, cycle through the modes by pressing 1, 2, 3, or 4 on your keyboard.

Samsung gear VR

How do I watch VR videos on my Samsung Gear?

**Samsung VR gear is only compatible with Galaxy S7, S7 Edge, Note 5, S6 and S6 Edge, or any newer generation phone.

  1. Find the VR video and click on the VR tab on the video page.
  2. If you are on a Samsung phone, you will see the option to stream video on Samsung Gear.
  3. Tap on “Stream on Samsung Gear”, you will be notified to insert your phone in the Gear.

OR

  1. Install the Samsung Internet Beta from Oculus mobile app store or Oculus Home.
  2. Browse to a VR video in our VR category to watch it in 2D 360 mode.

OR

  1. Download the MilkVR app from Oculus mobile app store.
  2. Download the video on your PC by clicking Download VR video under the video player.
  3. Copy the files to your phone in the “Card\MilkVR” or “Phone\MilkVR” folders.
  4. Get your GearVR headset ready and open the MilkVR app.
  5. Enjoy the VR experience!

HTC Vive

I am getting a black screen but I have sound, what should I do?

You can try closing the app and restarting it. Then you should be good to go. If you are still having issues please contact support.

I’m still having issues, what should I do?

Please contact support and someone will respond to your email ASAP.

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